Who we are looking for?
Customer service is at the heart of Fieldwire. Fieldwire is looking for a Head of Support to lead our small and nimble team as we scale the team and company. The right candidate will embody an entrepreneurial spirit with a proven track-record of leading a team that can produce results, along with a passion for helping people. We’re looking for candidates that are excited by the opportunity to work in a fast-paced environment, actively developing and refining the team strategy with a metrics based process, and scaling our team.
Customer support at Fieldwire is not about checking boxes or quickly answering in a first pass - our team is excited to engage with our customers and ensure they have a remarkable experience with Fieldwire. We’ve built a world-class team with exceptionally smart, ambitious, and diverse talent and we’re looking for our next extraordinary teammate. If you’re driven to be part of a game-changing mission and you love working on high-performing teams, then we would love to meet you!
Desired Skills & Experience
Nice to haves:
What you’ll be doing?
Fieldwire’s Customer Support Team is responsible for the first line of communication with our existing and potential new customers. We’re looking for a leader who is a self-starter that can coach our growing Customer Support Team, and assist in the overall strategic vision for the team.
Fieldwire is a construction field management software, used on over 450,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building the Field Management Platform for construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers.
Fieldwire’s main focuses are issue-tracking, task management, plan viewing, and team communication -- all accessible in one place. The Fieldwire mobile app has a five-star rating based off of hundreds of customer reviews. Fieldwire is venture backed by the top investors in the industry and has already transformed the way thousands of companies worldwide are working together.
Where is the job located?
This role is based in beautiful San Francisco, CA. Our office is centrally located right off of Union Square and is easily accessible by all forms of public transportation.
Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.