Who are we looking for?
We’re rapidly expanding our Paris office to build on our success breaking into European markets and fuel the growth of our highly-engaged customers. As a Support & Product Education Specialist, you’ll provide customer support via email, chat, and phone to our existing users and new leads, focusing on France, the UK, Germany, and our other burgeoning international customer bases. You’ll also develop written and recorded product education content for our Help Center, as well as assist our Support and Sales Teams with special projects.
Proactive, detailed-oriented professionals who want to help scale the most user-friendly construction management app in the market and become a foundational member of our high-performing Support Team will have unique opportunities to expand their careers as Fieldwire enters a phase of hyper-growth. We’ve built a world-class team with exceptionally smart, ambitious, and diverse talent, and we’re looking for an organised, intrinsically-motivated product expert who can work collaboratively while executing relentlessly.
If you’re passionate about helping people revolutionize how construction projects are managed, proficient in writing support (or similar) content, and excited to work cross-functionally to solve customer issues at their root causes, we’d love to meet you!
Desired skills & experience
Nice to haves
What you’ll be doing
Fieldwire’s core mission is a proven competitive advantage that you’ll contribute to every day: be the most customer-success driven company with the most intuitive interface in Construction Tech.
You’ll join a tight-knit, innovative team that will challenge you to answer a high volume of customer questions at the utmost levels of quality, while systematically improving the usability of our product and resources. Plugging into uniquely organized systems for issue, feedback, and content-improvement tracking, you’ll interface directly with our product, engineering, sales, and success teams to champion the voice of the customer and develop new processes, automations, and customer outreach programs.
Reporting to our Paris General Manager in conjunction with our Global Director of Support in San Francisco, you’ll have a wealth of tactical and in-person resources to help develop your skills in troubleshooting, bug reporting, and executing strategic Support projects. Taking as much pride in “owning the inbox” as creating the next how-to guide your customers could use to solve their own issues, your verbal and written communication skills will also flourish, if you’re up to the challenge!
Fieldwire is a construction field management software, used on over 750,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building the Field Management Platform for construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers.
Fieldwire’s main focuses are issue-tracking, task management, plan viewing, and team communication -- all accessible in one place. The Fieldwire mobile app has a five-star rating based off of hundreds of customer reviews. Fieldwire is venture-backed by the top investors in the industry and has already transformed the way thousands of companies worldwide are working together.
Where is the job located?
This role is based in beautiful Paris, France. Currently remote-only, you’ll work out of our Paris office with the rest of the European Fieldwire team (and free snacks/meals!) as soon as it’s safe to do so.
Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other characteristic protected by law.