Who we’re looking for
We are looking for someone with experience in the construction space, ideally a former Project Coordinator/Field Engineer/Assistant Project Manager. Success measures will include successful account deployment (time-to-value measured), account engagement, customer satisfaction, and net-expansion.
Most Success Managers must hold at least an Associate or bachelor's degree in Engineering or another industry-related field. Two to four years of education are required to earn these degrees. You must be an expert in your industry in order to support and cultivate happy customers. Success Managers must also have strong organizational, critical, and analytical thinking skills.
Desired skills & experience
What you’ll be doing
Our Construction - Success Manager team is responsible for making sure our customers derive the maximum value from our software. In this role, you will be responsible for deploying new customers, including developing and executing their deployment plans, as well as ongoing support and training through the duration of the subscription. This role is highly cross-functional and requires ongoing partnership with Sales, Marketing, Product, and Engineering to ensure we are advocating on behalf of our customers’’ needs and amplifying their success stories. To be successful, we are looking for proactive, detail-oriented, outgoing, and passionate individuals looking to improve the construction industry.
Fieldwire is a construction field management software, used on over 750,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers.
Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a five-star rating based off of thousands of customer reviews. Fieldwire is venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together.
Where is the job located?
This role is based in beautiful San Francisco, CA. Our office is centrally located right off of Montgomery Bart station. Easily accessible by all forms of public transportation. We are open to remote employees based in the US.
Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.