Fieldwire’s core mission is a proven competitive advantage that you’ll contribute to every day: be the most customer-success driven company with the most intuitive interface in Construction Tech.
As an Operations and Support Specialist, your objective is to ensure our customers get the most of Fieldwire by helping them manage and renew their accounts, as well as answer their product questions. You’ll join a tight-knit team that will challenge you to answer a high volume of questions at the utmost levels of quality, while systematically improving the usability of our platform and resources. Plugging into innovative systems for issue, feedback, and help content-improvement tracking, you’ll interface directly with our product, engineering, sales, and success teams to champion the voice of the customer and develop new processes, automations, and customer outreach programs.
Reporting to our Europe General Manager in conjunction with our Global Director of Client Services in San Francisco, you’ll have a wealth of tactical resources to develop your skills in troubleshooting, bug reporting, and account operations. Taking as much pride in “owning the inbox” as renewing accounts and creating the next great how-to guide for your customers, your verbal and written communication skills will flourish, if you’re up to the challenge.
If you’re experienced in customer service or billing operations, passionate about helping people revolutionize how construction projects are managed and excited to work cross-functionally to solve customer issues at their root causes, we’d love to meet you!
What you’ll be doing
The primary responsibilities of our next Operations & Support Specialist will be to:
At Fieldwire, we’re looking for our next Operations and Support Specialist to have the following skills and experiences:
Fieldwire is a San Francisco-based construction management software used on over 1 million projects worldwide. We’re building a Field Management Platform that reflects our obsession with improving the way construction teams work together, providing operational excellence for a $10 Trillion/year industry.
With an exceptional product-market fit, we’re delivering a superior, easy-to-use web and mobile App that’s driven by the voice of our customers. We solve for fluid access to information and coordination of labor at- scale for some of the largest projects in the world. Our mobile app has a five-star rating with thousands of customer reviews.
Fieldwire is venture-backed, has already transformed the way thousands of companies across the globe are working together, and we’re growing faster than ever. We are looking for smart, talented people to join our team in Paris, France to provide best-in-class service to our rapidly-expanding customer base across all of Europe.
Where is the job located?
This role is based in Paris and has the flexibility to work from home occasionally.
What we offer
Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.