Support & Product Education Specialist
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at Fieldwire(View all jobs)
Remote (US)

We’re looking for a proactive, detail-oriented professional who wants to help scale the customer services of the most user-friendly construction management app in the market. As a Support & Product Education Specialist, you will become a foundational member of our high-performing Support Team. You’ll provide customer support via email, chat, and phone to our existing US-based users and new leads. You’ll also develop written and recorded product education content for our Help Center and assist our Support, Success, and Sales Teams with special projects.      

We’ve built a world-class team with exceptionally smart, ambitious, and diverse talent, and we’re looking for an organized, intrinsically-motivated product expert who can work collaboratively and execute relentlessly. If you’re passionate about helping people revolutionize how construction projects are managed, proficient in writing support (or similar) content, and are excited to work cross-functionally to solve customer issues at their root causes, we’d love to meet you!

Desired skills & experience

Nice to haves

What you’ll be doing

Fieldwire’s core mission is a proven competitive advantage that you’ll contribute to every day: generate customer success with the most intuitive platform and best customer support in Construction Tech. Reporting to our Customer Support Manager in San Francisco, you’ll have tactical resources to help develop your skills in troubleshooting, bug reporting, and executing strategic Support projects.

You’ll join a tight-knit, innovative team that will challenge you to provide high quality answers to a high volume of customer questions while also systematically improving the usability of our product and resources. Plugging into uniquely organized systems for issue, feedback, and content-improvement tracking, you’ll work cross-functionally with our Support, Product, Engineering, and Customer Success Teams to champion the voice of the customer and develop new processes, automations, and programs. 

Responsibilities

Why Fieldwire?

Fieldwire is a construction field management software, used on over 1,000,000 projects worldwide. We’re obsessed with improving how teams work together. We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year.  Fieldwire delivers a superior, easy-to-use product that supports tens of thousands of users every day. 

Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a five-star rating based on thousands of customer reviews. Fieldwire is venture-backed and has already transformed the way thousands of companies worldwide are working together.

Benefits

Where is the job located?

Our hub-and-spoke model includes offices in San Francisco, California and Scottsdale, Arizona that this role is welcome to work from once it’s safe to do so. This role can also be fully remote, so interested candidates located anywhere in the United States are encouraged to apply.  

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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other characteristic protected by law.

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