Fieldwire, a Hilti Group Company, is a San Francisco-based construction management software used on over 1 million projects worldwide. We’re building a Field and Project Management Platform that reflects our obsession with improving the way construction teams work together, providing operational excellence for a $10 Trillion/year industry.
With an exceptional product-market fit, we’re delivering a superior, easy-to-use web and mobile App that’s driven by the voice of our customers. We solve for fluid access to information and coordination of labor at-scale for some of the largest projects in the world. Our mobile app has a five-star rating with thousands of customer reviews.
Backed by Hilti and firmly aligned with their mission to be the construction industry’s most trusted productivity partner, Fieldwire has already transformed the way thousands of companies across the globe are working together, and we’re growing faster than ever. We are looking for smart, talented people to join our team in Kaufering, Germany to provide best-in-class service to our rapidly-expanding customer base across all of Europe.
Fieldwire’s core mission is a proven competitive advantage that you’ll contribute to every day: be the most customer-success driven company with the most intuitive interface in Construction Tech.
As an Operations and Support Specialist, your objective is to ensure our customers get the most of Fieldwire by helping them manage and renew their accounts, as well as answer their questions about our platform. You’ll join a tight-knit team that will challenge you to answer a high volume of questions at the utmost levels of quality, while systematically improving the usability of our product and resources. Plugging into innovative systems for issue, feedback, and help content-improvement tracking, you’ll interface directly with our product, engineering, sales, and success teams to champion the voice of the customer and develop new processes, automations, and customer outreach programs.
Reporting to our regional Business Owner, in conjunction with our Director of Global Customer Operations & Support in San Francisco, you’ll have a wealth of tactical resources to develop your skills in troubleshooting, bug reporting, and account operations. Taking as much pride in “owning the inbox” as renewing accounts and creating the next great how-to guide for your customers, your verbal and written communication skills will flourish, if you’re up to the challenge.
If you’re experienced in customer service or billing operations, passionate about helping people revolutionize how construction projects are managed and excited to work cross-functionally to solve customer issues at their root causes, we’d love to meet you!
What you’ll be doing
The primary responsibilities of our next Customer Operations & Support Specialist will be to:
At Fieldwire, we’re looking for our next Customer Operations and Support Specialist to have the following skills and experiences:
Where is the job located?
This role is based in Kaufering, Germany and has the flexibility to work from home occasionally.
What we offer
We will employ the following recruitment process: